RETURN POLICY

Given below is our detailed return policy and all the related information.

WE TAKE CARE OF YOUR COMFORT

Our Return Policy

If you wish to return an item, please contact our friendly Customer Service on 030-9822020 or email info@zanettiottica.it within 7 days of receiving your item.

It is important to us that you are completely satisfied with your purchase, so if for any reason you do not like a product you receive, we will be happy to issue a refund as long as the item is still in its original packaging, not opened, unused and sent back to us within 7 days of receiving the item. Damaged returns (including packaging), dirty or altered may not be accepted and may be returned to the customer.

We offer a secure courier pickup service for all free returns and returns, so you don’t have to worry about shipping costs,

If you paid for your item by credit or debit card, the amount paid for each item will be refunded directly to your card: keep in mind that it can take up to five days to appear in your account.

Can I change my item?

Unfortunately, we do not offer an exchange service. We will simply refund you if you paid with a credit or debit card, or credit your account with store credit if you paid cash on delivery for your order. You can then reorder another product.

I Still Have Some Questions

Feel free to ask any questions. Leave your message and our representative will get back to you soon.